Social Responsibility Expectations 
(ESG/CSR/DEI “surface-level” vs real substance)

Risk exposure: Moderate exposure: some initiatives may look stronger in messaging than execution, creating vulnerability to reputational criticism or stakeholder skepticism.

Risk solutions/services:

Close the gap:

• strengthen governance over ESG/CSR/DEI claims,

• improve data quality, and

• prioritize a few measurable outcomes.

Add internal controls over public disclosures and marketing statements.

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